FAQs

What is BTCXIndia?

BTCXIndia is a Bitcoin exchange offering real time trading between rupees and bitcoins for Indian nationals.


How do I sign up to BTCXIndia?

- You can create an account with us here.

- Fill in the registration form then check your email address for our email.

- Click the verification link in the email and you will receive a message containing your client ID and login information. You can now use these details to login.

- For greater security, each time you attempt to login you will be prompted to request a dynamic access code. This will be sent to your registered email address or mobile phone number.

- Enter this code at the login screen to sign in, access your account, and view our the live market.

How do I get approved for trading?

- In order to deposit funds and start trading, we need to verify your identity in accordance with Anti-Money-Laundering (AML) legislation.

- This policy helps us prevent unauthorised traders from accessing the market.

- To get verified, fill in the Know-Your-Customer (KYC) documentation in the online form you received upon registration and submit it for verification.

- Please ensure you attach all of the documents required, including a copy of a valid identity document and proof-of-address.

- You can see when your account has been approved for trading on your wallet page.

How do I deposit funds to BTCXIndia?

- BTCXIndia only allows you to transfer funds to and from the bank account you registered with us when you submitted your KYC-documentation.

- We currently offer NEFT, RTGS and IMPS transfers. BTCXIndia does not accept cash deposits and does not support third party transfers at this time.

- Once funds have been credited to your account you can place buy and sell orders via the trade page.

What are your fees?

- BTCXIndia charges a 1% fee on all trades (including taxes).

- Transfers to and from your wallet via NEFT, RTGS and IMPS are free of charge.

What is the minimum amount to trade?

- Our minimum amount is 0.1 BTC per trade.

- For INR the smallest tick size we offer is in multiples of Rs 10.

How do I withdraw funds?

You can withdraw funds at any time by clicking the withdrawal button in your wallet. If your withdrawal request is placed during banking hours we will process it the same day. Requests placed outside of banking hours will be processed on the following business day.

What is passcode and how to enable passcode?

- Your passcode is a security feature provided to keep your funds secure and prevent fraudulent withdrawals in the event of you losing your mobile phone.

- To enable it, choose a strong password as described in the passcode area of your wallet.

- Once you enable your passcode you will be required to use it for all further withdrawals so please be sure to take note of it.

How can I trust that BTCXIndia is a real company?

- Trust is an integral part of our company. As a customer of BTCXIndia we want you to have complete confidence when dealing with us. To this end, please understand the following:

- BTCXIndia is a certified member of the global trade body NASSCOM alongside many other leading Indian and Multinational corporations.

To gain membership to this respected not-for-profit organization, BTCXIndia underwent a strict assessment and compliance process. To view our certificate and read more about our registration with NASSCOM please click here.

- You can verify our corporate information with the Indian authorities using the details listed on the 'About Us' page.

- You can also get in touch with our support team on 040-64500999 or 040-64503344 who will be happy to help with any queries you may have.

IS BITCOIN TRADING LEGAL?

- Yes

- India's Central Bank; the Reserve Bank of India (RBI), are monitoring Bitcoin developments and gathering information in an attempt to build understanding of how they will treat Cryptocurrencies including Bitcoin. So far, there is no indication that they will implement any regulation in the immediate future.

- In anticipation of any changes that may arise we have produced our own strict Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) procedures based on the existing frameworks used by major financial institutions.

- We will comply with any future regulations passed by the Indian authorities and have implemented these policies to take the initiative in providing a transparent and secure service for trading bitcoins in India.

- Rest assured that you will be informed as soon as any confirmed or potential developments arise which may affect the provision of our services to you.

You can download the KYC and AML policy of BTCXIndia

What if I have other questions?

If you have any other queries please call our support team on 040-64500999 or 040-64503344 - we are here to help.

Terms and Conditions

Please click here to go to terms and conditions page.